Terms and Conditions

TERMS AND CONDITIONS:

ARRIVAL
To maximize your treatment; please arrive 15 minutes prior to treatment if it is your first appointment in the salon.

We require this time for you to complete a personal consultation card, with some medical information taken, this document is 100% confidential and is used for treatment purposes only. All of our consultation cards are GDPR complaint, please ask your therapists if you have any concerns.

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied.

PATCH TESTING
48 Hour Patch testing required for clients who have never had Eyelash Tinting, Eyelash Extensions, Yumi Lash Perm, HD Brows, Waxing, Red vein and Skin Rejuvenation.

48 Hour Patch testing also required for clients who have not received these treatments in the previous 6 months.

MEDICAL MATTERS
Please advice us on any changes regarding you medical history so we can update your consultation card. This includes going on or off any form of medication and also having any anti-ageing injections.

This includes heart conditions, high blood pressure, allergies or pregnancy. This ensures no disappointment when the treatment cannot be performed.

SALON ETIQUETTE
Children are not permitted in treatment rooms due to health and safety

LOYALTY CARDS
Loyalty cards must be handed over to be scanned when paying for treatments to get points. Points can be used on treatments from Monday – Friday.

CANCELLATION POLICY
Appointments for treatments lasting one hour or more requires a 50% deposit or a credit card number for security.

24 hours cancellation is required, less than 24 hours notice will incur a 50% payment. Less than 12 hours will require full payment for the booked treatment. Credit cards will be used in cases of non cancellation or cancellation as stated above

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